How can we help?

Can't find the answer to your question in our FAQ or have a question about your subscription, or just want share some feedback? Fill out the form below.

お客様や購入を検討している方は、こちらの専用フォームからお問い合わせ頂けると、スムーズにご案内できます。その他サービスに関するお問い合わせもこちらの専用フォームで承っております。尚、電話対応は行っておりません。会社情報(新規お取引、採用、取材)に関してはこちらからお問い合わせお願い致します.

If you are a customer or considering a purchase, please use this dedicated form to contact us for smooth guidance. Other inquiries about the service are also available. Please note that we do not respond to inquiries by phone. For company information (new business, employment, interviews), please contact us here.

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Hello! Please check these articles, it might help to solve your problem:

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Your box will arrive 4 weeks after the shipment date. Please wait for now as it's still on its way to you, and contact us if your box hasn't arrived in 6 weeks.

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Hello! Please check these articles, it might help to solve your problem:

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Hello! Please check these articles, it might help to solve your problem:

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Hello! Please check these articles, it might help to solve your problem:

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Hello! Please check these articles, it might help to solve your problem:

Hello! Please check these articles, it might help to solve your problem:

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Support team will change your current email address to the new one.

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Attach files (optional)

Customer Portal can only be accessed after your registered email address is verified. To resend your verification email, you can follow the steps below:

Go to https://my.tokyotreat.com/users/signup
Fill only the 'email address' field with your registered email address, click the 'sign up' button
Click the 'resend activation email' link
Check for the email in you inbox and spam folder or search [email protected]

If after following the steps above you still do not receive the email, please let us know your email address with gmail domain as it might be that the domain for your current registered email is not supported by our Customer Portal mailing system.