Frequently Asked Questions

Shipping

• How much is shipping?
  Beginning with our August 2020 box, shipping fees range from $10.50 to $12.50, depending on the shipping courier available for your country. The shipping fee depends on the available shipping courier and your country’s location. For more details on shipping fees and couriers, check out our Help Center here!
• Does the shipping cost cover customs and taxes?
  We do not charge customers any customs duties or taxes. These fees are determined and collected by your country’s customs office. Since customs regulations vary from country to country, we recommend checking with your local customs office for specific details. For more information, please visit our Help Center here!
• When does my box ship and how long will it take to arrive?
  Once your order is placed, we begin processing it right away! Your box will be prepared and packed within 3 business days before being handed over to the shipping courier. Delivery times can vary based on the shipping method selected. If your order is shipped via Express Shipping, you can expect your box to arrive within 2-14 business days from the shipment date. For Priority Shipping, the estimated delivery time is between 7-28 business days after the shipment date. Please keep in mind that actual delivery times may vary depending on your location and local customs processing. For more details about our shipping process and timelines, feel free to visit our Help Center!
• What countries do you ship to?
  Check out our Help Center! for the latest list of countries we currently ship to. We’re always doing our best to expand and bring our boxes to more places around the world!
• Can you ship the box if my country is not listed?
  If your country isn’t listed, unfortunately, we’re unable to ship to you at this time. We’re really sorry for the inconvenience and hope to expand our shipping options in the future.
• I need to change my shipping address.
  To update your shipping address, simply login to your account and click the Shipping Information tab. From there, click Edit to update your details. Once saved, the new address will automatically apply to all unshipped boxes, so you can rest assured your box will be sent to the right place!
  
  To make sure your box gets to the correct address, please update your shipping information at least 48 hours before your subscription renewal date. We start processing shipments early to ensure timely deliveries, so any changes made after this window might not be reflected in your upcoming shipment.
  
  For a step-by-step guide on how to change your address, visit our Help Center! As always, if you need any help, feel free to reach out to our Customer Support.
• Do you provide tracking information?
  Tracking is automatically included with both our Express and Priority Shipping methods, so you can easily follow your box every step of the way.
  
  Once your box has been shipped, you’ll receive a shipping confirmation email that includes your tracking link. Simply click the link to monitor your package’s journey right to your doorstep!
  
  If you don’t see the email in your inbox, be sure to check your spam or promotions folders, and if you still can’t find it, feel free to reach out to our Customer Support.
• My box is missing an item or is damaged/broken. What should I do?
  If you receive a damaged item or notice something is missing, please reach out to our customer support team and include the following:

  • A clear photo of the damaged item(s)
  • A photo of the outer box and shipping label (if the damage affects the entire package)

  Providing photos helps us expedite the resolution process and ensures we can assist you as efficiently as possible.
  
  Important Note:

  • The validity of damaged items will be determined at the discretion of the support agent.
  • Damages to the outer box or product packaging won’t qualify for a replacement if the item inside remains undamaged.
  • Due to inventory changes, we kindly ask that any issues be reported within 7 days of receiving your box.

  
  Once your request is reviewed and approved, we’ll send a replacement item in your next shipment. If the missing or damaged item is out of stock, we’ll issue store credit to your account instead.
• I made a mistake with my address information and never received my box.
  Unfortunately, packages can sometimes be returned if the shipping address provided during checkout is incomplete or contains an error. If a box is sent back to us due to a mailing mistake on the customer’s end (such as a missing apartment number, incorrect postal code, or misspelled street name), you will need to cover the reshipping fee so we can send the box back to you.
  
  Important Note:

  • We are unable to reship the box unless it is successfully returned to us by the shipping carrier.
  • If the address error was due to a mistake on our end, we will take full responsibility and ensure your box is re-shipped at no extra cost to you.

  
  To help avoid these issues, we recommend double-checking your shipping address during checkout or updating it in your account before the next renewal. If you’re ever unsure or need help making changes, feel free to reach out to our Customer Support.

Payment & Billing

• How do I reactivate my cancelled subscription?
  Easy! You can reactivate your subscription via your customer portal (my.nomakenolife.com). When you reactivate your subscription, you are immediately charged for the next upcoming box. Your renewal will be that date moving forward for each subscription period – please check your renewal date after reactivation!
  
  Please keep in mind that your subscription will reactivate for the same subscription length as you had when your subscription was cancelled.
  
  For a step-by-step guide on how to reactivate, visit our Help Center. As always, if you need any help or if you are interested in downgrading or upgrading before you reactivate, feel free to reach out to our Customer Support.
• What payment methods can I use?
  We currently accept payments through PayPal and all major credit cards. all payments are taken through our secure checkout and we will never share any of your details with third parties.
  
  Prepaid gift cards and prepaid debit cards also can be processed, however, there can be troubles with them going through approval from time to time due to expirations and insufficient balances. Because of this, we cannot guarantee that a prepaid cash or gift card, even with a visa attached will always be approved.
  
  Please be sure to check your prepaid balance before enrolling if this payment option is best for you. For more information, please visit our Help Center here!
• When will I be charged?
  Immediately after your first order you will receive your initial charge, future payments will be charged on that same day every month (or once every 3, 6, or 12 months depending on your plan).
  
  For example, if you were to order and initialize your subscription on January 2nd, you would subsequently be charged on the 2nd of every following month, going forward.
  If you forget when you placed your order, just sign in to your customer portal (my.nomakenolife.com) and you can find your next renewal date under my subscription.
• How do I cancel my subscription?
  Sorry to see you go! You can cancel online via your customer portal (my.nomakenolife.com) whenever you like. We’ve made cancelling hassle-free so that you can try our subscription service without any stress. If you would like to cancel, log into your customer portal and click the “cancel” button.
  
  You will be sent any remaining boxes per your most recent renewal but will not be charged again moving forward. You will receive a confirmation of the cancellation via email shortly after completing the cancellation process. Please be sure to cancel your subscription before your billing date to avoid renewing your subscription for the next cycle. For more information, please visit our Help Centre here!
• I am having a payment error and I cannot subscribe.
  Payment error can occur if your credit card has expired. or your balance is insufficient. Please use credit cards with valid expiry dates. For more information, please visit our Help Centre here!
• Am I able to purchase one box, without subscribing?
  At this time we are only offering recurring subscriptions. However, you can easily purchase just one box by subscribing and then cancelling your subscription right away. That way you will only be billed for the one-month box.

General

• What is nomakenolife?
  nomakenolife is a subscription-based service that delivers you a box of Korean and Japanese cosmetics plus skincare. Each box, curated personally by our in-house beauty consultant, includes 8-9 high quality, exclusive and limited edition beauty products in several categories including skincare, bath and body, hair care, makeup, tools and accessories, masks).
• What do I get in my nmnl box?
  Each monthly box contains a mix of 8-9 full-sized beauty items of the highest quality from 6 different categories (skincare, bath and body, hair care, makeup, tools and accessories, masks) chosen for you by our in-house beauty consultant.
• What can you do at the customer portal?
  You can do multiple things at the customer portal such as:
  

  • change your billing/shipping address
  • change your payment plan
  • cancel your subscription
  • reactivate your subscription
• When I sign up for a 3, 6 or 12 months plan, is it all charged up front?
  Yes. You are charged in advance the full discounted price for your subscription choice.
• I would like to receive a free box to review for my blog/youtube channel. Is that possible?
  We do offer promotional boxes for review, but they are limited to a certain number that we can send out, monthly.
  If you are interested in sharing our product with the world, please contact support. Please include the name of your blog, monthly statistics and other information that could help us make a decision. Please make sure you meet the following requirements:
  

  • your site or channel is related to Japanese culture or beauty.
  • your site or channel is established and has consistent views online (unfortunately we cannot work with brand new accounts).
  • you are able to verify that you are the owner of the site or channel, either by email from a certifiable email address or messaging directly from your twitter, facebook or youtube account.

Others

We want to help! Contact our support with any questions you still have and we will reply within 48-72 hours!