• how much is shipping?

    shipping is free worldwide.

  • when does my box ship and how long will it take to arrive?

    we target all monthly treats to arrive between 20th-28th of each month.
    you will receive a confirmation email when your box ships from tokyo, japan.
    in an effort to get the boxes to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. as a result, all address updates must be made within 48 hours prior to the subscription renewal date to ensure they are correctly reflected on your shipment. due to the early pre-cutoff shipping, you might receive your treats earlier than the above dates.
    the cutoff for the next month’s box is the last day of the running month.

    if you order your box on january 1st, you will receive a february box between february 20th-28th.

    if you order your box on january 25th, you will receive a february box between february 20th-28th.
    please note that there is always a chance the delivery could take a bit longer due to customs delays and holiday traffic, however your box shouldn’t take longer than 12-14 business days to arrive.
    all nmnl boxes are brought from our office in tokyo to japan post’s (#1 most trusted postal service in the world and #2 for efficiency) takanawa branch, in tokyo. we always will use the japan post airmail option to ensure that your box will arrive to your doorstep as soon as possible. if your package happens to be taking longer than expected, please reach out to our support team by submitting a support ticket.

  • what countries do you ship to?

    we ship everywhere worldwide!
    no matter where you are, we’ll be able to ship it!

  • i need to change my shipping address

    to update your shipping address, simply login into your account and update your information by clicking edit on the shipping information tab.
    you can only change your shipping address using the method above for your future renewals.
    if you made a mistake or need to change the shipping address for your remaining boxes per your most recent renewal, please e-mail us at before the box is shipped.
    please note, in an effort to get treats to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. as a result, all address updates must be made within 48 hours prior to the subscription renewal date to ensure they are correctly reflected on your shipment.

  • when and how can i find out tracking #?

    we currently do not have a tracking support since adding such a tracking service would make the membership very expensive.
    if you still have not received your shipment after the 28th, please submit a support ticket and we’ll be more than happy to assist you!

  • my box is missing an item or is damaged/broken. what should i do?

    in the case an item comes damaged or is missing, please contact our customer support team and we’d be happy to resolve your request. we request a photo of the damaged item with your submission to expedite a resolution.
    validity of a damaged item will be at the discretion of the support agent.
    any damages to the boxes or the packaging of a product will not qualify for replacement if the content is undamaged.
    due to inventory changes, any issues must be reported within 7 days of receiving your box. replacement items will be shipped out in the next shipment once confirmed by the support agent. if we do not have the missing item in stock, credit will be applied to your account instead.

  • i made a mistake with my address information and never received my box

    this, unfortunately, can happen when an address is incomplete or has been erroneously input on the buyer’s side. if the box has been sent back to us due to a mailing mistake on the customer’s end, we will ask you to pay for the reshipping cost.
    we also cannot reship a box if we do not receive it back. however, if the mistake has occurred on our end we will accommodate to ensure you receive a new or re-shipped box without any further costs.

payment & billing

  • how do i reactivate my cancelled subscription?

    easy! you can reactivate your subscription via your customer portal ( when you reactivate your subscription, you are immediately charged for the next upcoming box. your renewal will be that date moving forward for each subscription period – please check your renewal date after reactivation!

    please keep in mind that your subscription will reactivate for the same subscription length as you had when your subscription canceled. if you are interested in downgrading or upgrading before you reactivate, please contact us!

  • what payment methods can i use?

    we currently accept payments through paypal and all major credit cards. all payments are taken through our secure checkout and we will never share any of your details with third-parties.
    prepaid gift cards and prepaid debit cards also can be processed, however there can be troubles with them going through approval from time to time due to expirations and insufficient balances. because of this we cannot guarantee that a prepaid cash or gift card, even with a visa attached will always be approved.
    please be sure to check your prepaid balance before enrolling if this payment option is best for you.

  • when will i be charged

    immediately after your first order you will receive your initial charge. future payments will be charged on that same day every month (or once every 3, 6, 12 months depending on your plan).
    for example, if you were to order and initialize your subscription on january 2nd, you would subsequently be charged on the 2nd of every following month, going forward.
    if you forget when you placed your order, just sign in to your customer portal ( and you can find your next renewal date under my subscription.

  • how do i cancel my subscription

    sorry to see you go! you can cancel online via your customer portal ( whenever you like. we’ve made cancelling hassle-free so that you can try our subscription service without any stress.
    if you would like to cancel, log into your customer portal and click the “cancel” button.

    you will be sent any remaining boxes per your most recent renewal but will not be charged again moving forward. you will receive a confirmation of the cancellation via email shortly after completing the cancellation process.
    please be sure to cancel your subscription before your billing date to avoid renewing your subscription for the next cycle.

  • i am having a payment error and i cannot subscribe

    this occurs especially if you use paypal germany. unfortunately, paypal germany does not yet offer subscription billing as of the time of this writing (dec 2016). you need to pay using credit card directly on our checkout page. payment error can also occur if your credit card has expired. please use credit cards with valid expiry date.

  • am i able to purchase one box, without subscribing?

    at this time we are only offering recurring subscriptions. however, you can easily purchase just one box by subscribing and then cancelling your subscription right away. that way you will only be billed for the one month’s box.


  • what is nmnl?

    nmnl is a subscription-based service that delivers you a box full of unique japanese beauty products from tokyo to straight to your doorsteps. our aim is to introduce japanese culture via beauty products that not only look good but make you feel good. each box, curated personally by our in-house beauty consultant, includes 5- 7 items in several categories including skin, body, make, hair, bath and tools.

  • what do i get in my box?

    each monthly box contains a mix of 5 – 7 full-sized beauty items of the highest quality from 6 different categories (skin, body, make, hair, bath and tools) chosen for you by our in-house beauty consultant

  • what can you do at the customer portal?

    you can do multiple things at the customer portal such as:

    • change your billing/shipping address
    • change your payment plan
    • cancel your subscription
    • reactivate your subscription
  • when i sign up for a 3, 6 or 12 months plan, is it all charged up front?

    yes. you are charged in advance the full discounted price for your subscription choice.

  • i would like to receive a free box to review for my blog/youtube channel. is that possible?

    we do offer promotional boxes for review, but they are limited to a certain number that we can send out, monthly.
    if you are interested in sharing our product with the world, please send us an email at please include the name of your blog, monthly statistics and other information that could help us make a decision. please make sure you meet the following requirements:

    • your site or channel is related to japanese culture or beauty.
    • your site or channel is established and has consistent views online (unfortunately we cannot work with brand new accounts).
    • you are able to verify that you are the owner of the site or channel, either by email from a certifiable email address or messaging directly from your twitter, facebook or youtube account.
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