how much is shipping?
shipping is free worldwide.
when does my box ship and how long will it take to arrive?
We ship your box immediately (within 3 business days) after the order is placed.
We estimate the boxes to arrive within 1-4 weeks after the ship date depending on your location. If you have a prepaid multi-month subscription, your second month’s box forward will be sent out with our first batch of shipments.
You will receive a confirmation email when your box ships from our warehouse in Tokyo, Japan.
If you haven’t received your box by the expected arrival time, we suggest you to wait until 6 weeks before submitting any inquiries.
what countries do you ship to?
we ship everywhere worldwide!
no matter where you are, we’ll be able to ship it!
i need to change my shipping address
to update your shipping address, simply login into your account and update your information by clicking edit on the shipping information tab.
you can only change your shipping address using the method above for your future renewals.
if you made a mistake or need to change the shipping address for your remaining boxes per your most recent renewal, please e-mail us at firstname.lastname@example.org before the box is shipped.
please note, in an effort to get treats to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. as a result, all address updates must be made within 48 hours prior to the subscription renewal date to ensure they are correctly reflected on your shipment.
when and how can i find out tracking #?
we currently do not have a tracking support since adding such a tracking service would make the membership very expensive.
if you still have not received your shipment after the 28th, please submit a support ticket and we’ll be more than happy to assist you!
my box is missing an item or is damaged/broken. what should i do?
in the case an item comes damaged or is missing, please contact our customer support team and we’d be happy to resolve your request. we request a photo of the damaged item with your submission to expedite a resolution.
validity of a damaged item will be at the discretion of the support agent.
any damages to the boxes or the packaging of a product will not qualify for replacement if the content is undamaged.
due to inventory changes, any issues must be reported within 7 days of receiving your box. replacement items will be shipped out in the next shipment once confirmed by the support agent. if we do not have the missing item in stock, credit will be applied to your account instead.
i made a mistake with my address information and never received my box
this, unfortunately, can happen when an address is incomplete or has been erroneously input on the buyer’s side. if the box has been sent back to us due to a mailing mistake on the customer’s end, we will ask you to pay for the reshipping cost.
we also cannot reship a box if we do not receive it back. however, if the mistake has occurred on our end we will accommodate to ensure you receive a new or re-shipped box without any further costs.