how much is shipping?
shipping is free worldwide.
when does my box ship and how long will it take to arrive?
we target all monthly boxes to arrive between 20th-28th of each month.
you will receive a confirmation email when your box ships from tokyo, japan.
in an effort to get the boxes to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. as a result, all address updates must be made within 48 hours prior to the subscription renewal date to ensure they are correctly reflected on your shipment. due to the early pre-cutoff shipping, you might receive your treats earlier than the above dates.
the cutoff for the next month’s box is the last day of the running month.
if you order your box on january 1st, you will receive a february box between february 20th-28th.
if you order your box on january 25th, you will receive a february box between february 20th-28th.
please note that there is always a chance the delivery could take a bit longer due to customs delays and holiday traffic, however your box shouldn't take longer than 12-14 business days to arrive.
all nmnl boxes are brought from our office in tokyo to japan post's (#1 most trusted postal service in the world and #2 for efficiency) takanawa branch, in tokyo. we always will use the japan post airmail option to ensure that your box will arrive to your doorstep as soon as possible. if your package happens to be taking longer than expected, please reach out to our support team by submitting a support ticket.
what countries do you ship to?
we ship everywhere worldwide!
no matter where you are, we'll be able to ship it!
i need to change my shipping address
to update your shipping address, simply login into your account and update your information by clicking edit on the shipping information tab.
you can only change your shipping address using the method above for your future renewals.
if you made a mistake or need to change the shipping address for your remaining boxes per your most recent renewal, please e-mail us at email@example.com before the box is shipped.
please note, in an effort to get treats to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. as a result, all address updates must be made within 48 hours prior to the subscription renewal date to ensure they are correctly reflected on your shipment.
when and how can i find out tracking #?
we currently do not have a tracking support since adding such a tracking service would make the membership very expensive.
if you still have not received your shipment after the 28th, please submit a support ticket and we'll be more than happy to assist you!
my box is missing an item or is damaged/broken. what should i do?
in the case an item comes damaged or is missing, please contact our customer support team and we'd be happy to resolve your request. we request a photo of the damaged item with your submission to expedite a resolution.
validity of a damaged item will be at the discretion of the support agent.
any damages to the boxes or the packaging of a product will not qualify for replacement if the content is undamaged.
due to inventory changes, any issues must be reported within 7 days of receiving your box. replacement items will be shipped out in the next shipment once confirmed by the support agent. if we do not have the missing item in stock, credit will be applied to your account instead.
i made a mistake with my address information and never received my box
this, unfortunately, can happen when an address is incomplete or has been erroneously input on the buyer’s side. if the box has been sent back to us due to a mailing mistake on the customer’s end, we will ask you to pay for the reshipping cost.
we also cannot reship a box if we do not receive it back. however, if the mistake has occurred on our end we will accommodate to ensure you receive a new or re-shipped box without any further costs.